Refund policy

Return & Exchange Policy

At our store, we strive to ensure customer satisfaction while maintaining a fair and transparent policy.

Exchange Policy

• Customers can request an exchange within 3 days of receiving their parcel.

• To process an exchange, the customer must send the product to our shipping address at their own cost.

• The item must be unused, unwashed, and in its original condition with tags intact.

• Once worn or washed, items cannot be exchanged.

• Once received and inspected, the exchange will be processed accordingly.

Return & Refund Policy

• Customers can request a return within 2 days of receiving their parcel.

• To initiate a return, the customer must send the parcel back to our shipping address.

• After receiving and inspecting the item, a refund will be issued.

• Only the price of the dress will be refunded. Delivery charges are non-refundable.

• Once worn or washed, items cannot be returned or refunded.

Important Notes

• Items that are damaged, worn, or not in original condition will not be accepted.

• Customers are responsible for return and exchange shipping costs.

• We recommend using a trackable shipping service to ensure safe delivery.

For further assistance, please contact our support team.

You can always contact us for any return question at nimshahwear@gmail.com.